Marden’s—a beloved surplus and salvage retailer with over 55 years of history—has long been a cornerstone of Maine’s retail landscape, celebrated for its quirky charm and unbeatable deals. But as consumer expectations shifted, so did the challenges: how to engage a younger, digital-first audience while preserving the brand’s unmistakably Maine identity.
Faced with growing competition and an inconsistent digital presence, Marden’s needed to modernize and stay relevant in an increasingly competitive marketplace. Anchour was tasked with creating a bold, future-proof strategy that celebrated Marden’s legacy while positioning it for sustainable growth.
Industry
Services Provided
55K+new email subscribers
957%increase in Facebook page likes
140%increase in organic search traffic in two years
THE WAY
Celebrating the thrill of the find
Our mission was clear: embrace the magic of Marden’s while positioning it as a destination for a new generation of treasure hunters. To achieve this, we built a cohesive strategy that balanced the retailer’s quirky roots with a vibrant, modern brand experience.
Through collaborative discovery, we uncovered key insights about Marden’s target audience and delivered a multi-faceted solution:
- Brand Identity Refresh: A bold new look with vibrant colors, dynamic logos, and versatile badges to energize the brand’s expression.
- Website Redesign: A seamless, engaging digital experience that captured the joy of discovery and encouraged in-store visits.
- Campaigns & Messaging: Playful, quippy messaging that brought Marden’s character to life, designed to resonate with younger shoppers.
- Digital Marketing Overhaul: A data-driven strategy that fueled engagement, conversions, and sustained organic growth.
Together, these efforts ensured that Marden’s could connect authentically with new audiences while honoring the traditions their loyal customers cherished.
The treasure hunt
Knowing the target audience and the brand’s unique roots, we developed a strategy that brought Marden’s quirky character to life. We took the spirit of Marden’s and invited a younger demographic to engage with a vibrant color palette and logo suite, badges, icons, and quippy messaging. We delivered a fun and flexible plan that could be used widely and well into the future.
Measurable impact
Marden’s experienced significant growth in social engagement and a substantial increase in new email subscribers, while interest and traffic increased across their target audiences. Over the past two years, the number of search users has continued to rise, contributing to the organic boost in brand awareness.
“We established over 55 years ago, so we’re an old-school business. Anchour came in to help us refresh and overhaul everything. Anchour has been responsive, sincere, and their personal touch really separates them from others. On top of the positive experience during the process, we’ve seen a significant increase in engagement and conversions since launch. We feel optimistic about our relationship, and the value Anchour continues to bring to our business.”
– MARKETING DIRECTOR, MARDEN’S